Refund policy
Returns
Full-price items: Items purchased at their regular price, including those purchased using a discount code, must be received back by us within 30 days of delivery.
Sale items: Items purchased on sale must be received back by us within 14 days of delivery.
Items must be returned in their original condition, unworn and unused, with all tags attached and original packaging included. Your statutory rights concerning defective goods remain unaffected.
How to Return an Item
To request a return, please use the form below. Alternatively, contact us at return@woodstocklaundry.eu.
Once your request has been processed, we will provide a prepaid return label and instructions. Please follow these instructions and package your items securely before sending them back.
Return Costs
A return shipping fee of CHF 15 applies to returns from Switzerland. This fee is deducted from your refund.
Original delivery charges are not refunded for voluntary returns. If your return reduces the value of the items you keep below the free shipping threshold, the original shipping charge may be deducted from your refund.
Import duties, taxes and customs charges are not refunded by Woodstock Laundry for voluntary returns. Customers are responsible for applying to the relevant authorities for any available reimbursement.
Items Excluded from Returns
Our voluntary return policy does not cover boxer briefs, personalised or custom-made products, or gift cards.
Your statutory rights concerning defective goods remain unaffected.
Damaged, Defective or Incorrect Items
If you receive a damaged, defective or incorrect item, please contact return@woodstocklaundry.eu with your order number, a description of the issue and photographs where possible.
We will review the issue and arrange an appropriate solution. Woodstock Laundry covers necessary return shipping costs for valid complaints. Your statutory warranty rights remain unaffected.
Refunds and Exchanges
Once your return has been received and inspected, we will confirm your refund. Approved refunds are issued to your original payment method.
Please allow a few business days for your bank or payment provider to process the refund.
We do not offer direct exchanges. If you would like another size or product, please return your item and place a new order.
