Refund policy

How do I make a return?

We have a 30-day return policy. This means that your return must be received by us within 30 days of you receiving your order. Please send your return promptly after your request has been approved.

Sale items have a 14-day return policy.

To start a return, please read the information below and then use the return button at the bottom of this page.

If your return is accepted, we will arrange a FedEx collection from your home or another address of your choice. Please let us know your preferred collection address. We will then send you a prepaid return shipping label together with the collection details and further instructions.

Items sent back without first requesting a return will not be accepted.

Return conditions

To be eligible for a return, the item must be in the same condition as when you received it: unworn, unused, with all tags attached and in its original packaging. You will also need your receipt or order confirmation.

Return shipping fee

The return shipping fee for customers in the United Kingdom is £14.95. The fee will be deducted from your refund.

Any shipping charge paid when placing the original order is non-refundable.

If a return is not accepted, the item will be held for two weeks for collection or return shipping. If it is not claimed within that period, we reserve the right to dispose of or resell it.

For questions about a return, contact us at return@woodstocklaundry.eu.

How do I return a damaged or incorrect item?

Please inspect your order when it arrives and contact us immediately if an item is damaged, defective or incorrect.

Email return@woodstocklaundry.eu with your order number, proof of purchase and a clear photo of the issue.

If the claim is accepted, Woodstock Laundry will cover the return shipping cost.

Exceptions / non-returnable items

Certain products cannot be returned, including customised or personalised items, personal care products and boxer briefs. Gift cards are also non-returnable.

Sale items may be returned within 14 days.

Do you allow exchanges?

We do not offer direct exchanges. The quickest way to receive a different size or style is to return the original item and place a new order.

How do I get my refund?

We will notify you once your return has been received and inspected.

If approved, the refund will be issued to your original payment method. Please allow 2–5 business days for your bank or card provider to process the refund after it has been issued.