Refund policy

Returns

Full-price items: Items purchased at their regular price, including those purchased using a discount code, must be received back by us within 30 days of delivery under our extended return policy.

Sale items: Your statutory 14-day right of withdrawal applies. You must notify us within 14 days of receiving your order and send the items back within a further 14 days.

Under our extended return policy, items must be returned in their original condition, unworn and unused, with all tags attached and original packaging included. Your statutory rights remain unaffected.

How to Return an Item

To request a return, please use the form below. Alternatively, contact us at return@woodstocklaundry.eu.

Once your request has been processed, we will provide a prepaid return label and instructions. Please follow these instructions and package your items securely before sending them back.

Return Costs

A return shipping fee of €12 applies when using our prepaid return label. This fee is deducted from your refund.

Original delivery charges are generally non-refundable for partial returns and returns made under our extended 30-day policy. If your return reduces the value of the items you keep below the free shipping threshold, the original shipping charge may be deducted where contractually applicable and legally permitted.

If you withdraw from your entire order within the statutory 14-day withdrawal period, we will also refund the original standard delivery charge. Return shipping remains at your expense.

Items Excluded from Our Extended Return Policy

Our extended 30-day return policy does not cover boxer briefs, personalised or custom-made products, or gift cards.

Your statutory withdrawal rights remain unaffected. Hygiene-related exclusions apply only where permitted by law, including sealed goods unsuitable for return for health protection or hygiene reasons when unsealed after delivery.

Damaged, Defective or Incorrect Items

If you receive a damaged, defective or incorrect item, please contact return@woodstocklaundry.eu with your order number, a description of the issue and photographs where possible.

We will review the issue and arrange an appropriate solution. Woodstock Laundry covers necessary return shipping costs for valid complaints. Your statutory rights under Austrian consumer law remain unaffected.

Refunds and Exchanges

For returns under our extended 30-day policy, we process approved refunds to your original payment method after receiving and inspecting the returned items.

For statutory withdrawals, we will refund you without undue delay and within 14 days of receiving your withdrawal notice. We may withhold reimbursement until we receive the returned goods or evidence that they have been sent back, whichever occurs first.

If goods have been handled beyond what is necessary to establish their nature, characteristics and functioning, a deduction for diminished value may apply where permitted by law.

We do not offer direct exchanges. If you would like another size or product, please return your item and place a new order.

Your Statutory Right of Withdrawal

Under Austrian consumer law, you generally have 14 days from receiving your order to withdraw from an eligible online purchase without giving a reason. This right also applies to sale items.

You must notify us within this 14-day period and send the goods back within a further 14 days. The return deadline is met if you dispatch the goods before the second period expires.

You may exercise this right through our return form or by sending us a clear statement of your decision to withdraw.

These statutory rights apply independently of our extended 30-day return policy.