Shipping policy

All orders to Austria are shipped from our warehouse in Stockholm, Sweden. We aim to dispatch orders within 24 hours, Monday through Friday. Orders placed during weekends or public holidays are normally shipped on the next business day.

Shipping Costs and Delivery

  • Free Shipping: On orders of €89.00 or more.
  • Shipping Cost: From €6.95.
  • Delivery Time: Typically 2–7 business days after dispatch.
  • Shipping Providers: DSV, DHL or FedEx. Home delivery or service point collection, depending on availability. Available options are displayed at checkout.

Delivery may take longer during public holidays and busy shopping periods.

Tracking Your Order

Once your order has been dispatched, you will receive a shipping confirmation email with a tracking link.

Please monitor your shipment and follow the carrier's delivery notifications.

If you do not receive shipping confirmation or delivery notifications, please check your spam folder and contact us promptly so we can assist you.

Delivery Address and Delivery

Please ensure that your delivery address is complete and correct and that your contact details are up to date. If you notice an error, contact us before dispatch whenever possible. Address changes may not be possible after dispatch.

For home delivery: Please ensure that you or an authorised recipient is available at the delivery address at the scheduled delivery time to receive the parcel.

If delivery is unsuccessful, the carrier may attempt delivery again or redirect the parcel to a collection point.

For service point delivery: You must collect your parcel within the period specified by the carrier. This also applies to parcels redirected to a service point following an unsuccessful delivery attempt.

Lost or Damaged Parcels

If your parcel arrives damaged, contains missing items or appears to be lost, please contact us as soon as possible with your order number and a description of the problem.

For damaged deliveries, please retain the packaging and provide photographs where possible.

We will investigate the issue with the carrier and arrange an appropriate solution in accordance with your statutory consumer rights.

Uncollected and Undeliverable Parcels

If a parcel is not collected within the specified period or cannot be delivered due to an incorrect or incomplete delivery address or repeated unsuccessful delivery attempts, and is subsequently returned to us, we may charge €30 plus applicable VAT.

Orders are not automatically reshipped. All charges are subject to applicable consumer protection legislation, including the statutory right of withdrawal.