Shipping policy

All orders to Finland are shipped from our warehouse in Stockholm, Sweden. We aim to dispatch orders within 24 hours on business days, Monday through Friday. Orders placed during weekends or public holidays are normally shipped on the next business day.

Shipping Costs and Delivery

  • Free Shipping: On orders over €89.00.
  • Shipping Cost: From €6.95.
  • Delivery Time: Typically 1–6 business days after dispatch.
  • Shipping Providers: DHL, DSV or FedEx.

Available delivery options and exact shipping costs are displayed at checkout. Delivery may take longer during public holidays and busy shopping periods.

Tracking Your Order

Once your order has been dispatched, you will receive a shipping confirmation email with a tracking link. You can use this link to monitor your shipment and view the latest delivery updates.

Please monitor the carrier's delivery notifications. If you do not receive a shipping confirmation, check your spam folder or contact us.

Delivery Address and Receiving Your Order

Please ensure your delivery address is complete and accurate and that your contact details are up to date. If you notice an error, contact us as soon as possible. Address changes may not be possible once your order has been dispatched.

For home delivery, please ensure that you or an authorised recipient is available at the delivery address at the scheduled delivery time.

If delivery is unsuccessful, the carrier may attempt delivery again or redirect the parcel to a collection point. If this happens, you must collect your parcel within the period specified by the carrier.

For deliveries to a collection point, please collect your parcel within the period specified in the carrier's notification.

Lost or Damaged Parcels

If your parcel arrives damaged, contains missing items or appears to have been lost during transit, please contact us as soon as possible. Include your order number and a description of the issue.

For damaged deliveries, please retain the packaging and provide photographs where possible.

We will investigate the issue with the carrier and arrange an appropriate solution in accordance with your statutory consumer rights.

Uncollected and Undeliverable Parcels

If a parcel is returned to our warehouse because it was not collected within the specified period, the delivery address was incorrect or incomplete, or repeated delivery attempts were unsuccessful, we may charge €30.00 excluding applicable VAT for shipping and handling.

Returned orders are not automatically reshipped. Any charges are subject to applicable consumer protection legislation and do not affect your statutory rights, including the right of withdrawal.