Terms of service
Last updated: 10 November 2026
Welcome to Woodstock Laundry. These Terms of Service govern purchases made through our website, woodstocklaundry.eu, and your use of our online store.
Woodstock Laundry is operated by WL Europe AB, a company registered in Sweden. By placing an order, you agree to the terms applicable to your purchase, together with our Shipping Policy and Returns & Refund Policy.
Nothing in these Terms limits your statutory rights under applicable consumer protection legislation.
1. Company Information
Company: WL Europe AB
Trading name: Woodstock Laundry
Company registration number: 559402-0942
VAT number: SE559402094201
Address: Drottninggatan 35, 111 51 Stockholm, Sweden
Email: info@woodstocklaundry.eu
Telephone: +46 8 760 88 11
2. Products and Availability
We make every effort to ensure that product descriptions, photographs, sizes, materials and prices are accurate and up to date.
Colours may appear slightly different depending on your screen settings. As our products are made from textiles, minor variations in appearance or dimensions may occur within normal manufacturing tolerances.
Product availability is subject to stock levels. If an item becomes unavailable after you place an order, we will contact you and offer an appropriate solution, including a refund for any item we cannot supply.
We reserve the right to discontinue products or adjust our product range without prior notice. Changes will not affect purchases already agreed upon.
3. Prices and Payment
All prices displayed on our website include the applicable VAT unless explicitly stated otherwise.
Prices are displayed in the currency applicable to your selected market. The total amount payable, including any shipping charges, is shown at checkout before you confirm your purchase.
We reserve the right to change product prices at any time. Such changes do not affect orders for which a binding purchase agreement has already been concluded.
Payment methods available for your country are displayed at checkout. Payments are processed through secure payment service providers.
If an obvious pricing or technical error occurs, we will contact you as soon as possible to explain the situation and resolve it in accordance with applicable law. We will not substitute a higher price without your agreement.
4. Orders and Order Confirmation
When placing an order, you are responsible for providing accurate contact, billing and delivery information.
A binding purchase agreement is formed when we send you an order confirmation by email. The confirmation contains the details of your purchase.
If you notice an error in your order confirmation, please contact us as soon as possible at info@woodstocklaundry.eu.
We may cancel an accepted order only where there is a legitimate basis under applicable law, including circumstances involving fraud, an obvious pricing error or an inability to fulfil the order.
If we cannot fulfil an order and payment has already been collected, we will arrange an appropriate refund.
5. Shipping and Delivery
Orders are dispatched from our warehouse in Stockholm, Sweden.
We aim to dispatch orders within 24 hours on working days, Monday to Friday. Orders placed during weekends or public holidays are normally processed on the next working day.
Delivery times, shipping costs and available delivery methods depend on your destination and are displayed at checkout.
Within the European Union, delivery typically takes 2–7 business days after dispatch, depending on the destination and shipping method.
We use transport providers including DHL, DSV and FedEx, depending on the delivery country and selected service.
For complete details, please refer to our Shipping Policy.
6. Delivery Responsibilities and Uncollected Parcels
You are responsible for providing a complete and correct delivery address and contact information.
Once your order has been dispatched, you will receive shipping confirmation and tracking information by email.
Please monitor your shipment and ensure that you can receive the parcel or collect it from the designated service point within the collection period specified by the carrier.
If you have not received tracking information or delivery notifications, please check your spam folder and contact us promptly so we can assist you.
If a parcel cannot be delivered because of incorrect or incomplete information, repeated unsuccessful delivery attempts or failure to collect it, additional costs may arise.
Where a parcel is returned to us as uncollected, charges may apply in accordance with our Shipping Policy, subject to applicable consumer protection legislation.
The customer remains entitled to any statutory rights, including the right of withdrawal where applicable. A parcel being returned as uncollected does not, by itself, remove those rights.
Responsibility for loss of or damage to goods during delivery transfers in accordance with applicable consumer law. Where delivery is arranged by us, the risk generally remains with us until you or a person designated by you receives the goods.
7. Returns and Right of Withdrawal
We offer a voluntary 30-day return policy for eligible products, subject to the conditions described in our Returns & Refund Policy.
Different conditions may apply to certain products, including discounted items, provided these conditions do not restrict mandatory consumer rights.
Statutory Right of Withdrawal
Consumers in the European Union generally have the right to withdraw from an online purchase within 14 days of receiving the goods, without providing a reason.
To exercise this right, you must notify us of your decision to withdraw within the applicable withdrawal period.
You can exercise your right of withdrawal through our Withdrawal Form or by sending us any other clear statement of your decision to withdraw, including by email to info@woodstocklaundry.eu.
You must return the goods within the period required by applicable law after notifying us of your withdrawal.
When you withdraw from an entire order within the statutory withdrawal period, we will refund the price paid for the goods and the cost of the least expensive standard delivery option offered for that order, where applicable.
Return shipping costs may be payable by the customer as explained in our Returns & Refund Policy, except where the law or the circumstances require us to bear those costs.
We may withhold reimbursement until we receive the returned goods or you provide evidence that they have been sent back, whichever occurs first, where permitted by law.
Exceptions to the Right of Withdrawal
Some products may be exempt from the statutory right of withdrawal, including goods made to the customer's specifications or clearly personalised goods, and sealed goods that are unsuitable for return for health protection or hygiene reasons once the seal has been broken.
Any exception will apply only where the conditions established by applicable law are met.
For return instructions, applicable charges and further information, please read our Returns & Refund Policy.
8. Defective Products and Complaints
All products sold by Woodstock Laundry are covered by applicable statutory consumer rights.
If an item is defective, damaged or does not correspond to its description, please contact us at return@woodstocklaundry.eu.
Please provide your order number, a description of the problem and, where possible, photographs showing the issue.
We will review your complaint and arrange an appropriate remedy in accordance with applicable consumer legislation. Depending on the circumstances, this may include repair, replacement, a price reduction or a refund.
Where a complaint concerns a defect for which we are legally responsible, we will cover the necessary return shipping costs.
Statutory rights concerning defective goods apply independently of our voluntary return policy and any exceptions to the right of withdrawal.
9. Refunds
Approved refunds are normally issued to the original payment method used for the purchase, unless otherwise agreed in accordance with applicable law.
Where you exercise your statutory right of withdrawal, refunds will be processed within the time limits required by applicable consumer legislation.
For other accepted returns, we will process the refund after receiving and inspecting the returned products.
Depending on your bank or payment provider, the refunded amount may take additional time to appear in your account.
For further information, please refer to our Returns & Refund Policy.
10. Intellectual Property
The content of our website, including photographs, product descriptions, text, graphics, designs and logos, belongs to Woodstock Laundry, WL Europe AB or the respective rights holders and is protected by applicable intellectual property legislation.
You may use our website for personal, non-commercial purposes.
Reproduction, distribution or commercial use of our content without permission is prohibited, except where permitted by law.
11. Acceptable Use of Our Website
You agree to use our website lawfully and in a manner that does not interfere with its security or operation.
You must not:
- Use the website for fraudulent or unlawful purposes.
- Attempt to gain unauthorised access to our systems or customer information.
- Introduce malicious software or interfere with website security.
- Misuse our website or services in ways that infringe the rights of others.
We may take reasonable measures to prevent misuse, including restricting access where necessary and permitted by law.
12. Third-Party Services and Links
Our website uses third-party services for payments, shipping, analytics and other functions.
We may also provide links to external websites for your convenience.
External websites are operated by their respective providers and may have their own terms and privacy policies.
Nothing in this section limits our legal responsibilities for services or obligations that form part of your purchase agreement with Woodstock Laundry.
13. Liability
We are responsible for fulfilling our contractual obligations in accordance with applicable law.
We take reasonable measures to maintain the availability, security and accuracy of our website. However, occasional interruptions or technical issues may occur.
To the extent permitted by applicable law, we are not responsible for losses caused by events outside our reasonable control or by circumstances for which we are not legally responsible.
Nothing in these Terms excludes or restricts liability that cannot legally be excluded or limited, including mandatory consumer rights relating to defective goods, delivery obligations or other statutory protections.
14. Governing Law and Dispute Resolution
These Terms are governed by Swedish law.
If you are a consumer residing in another country, this choice of law does not deprive you of the mandatory consumer protection rights applicable in your country of habitual residence, where such protections apply under the relevant rules of private international law.
If a disagreement arises concerning your purchase, we encourage you to contact us first so that we can work towards a satisfactory resolution.
If we are unable to resolve your complaint directly, you may be entitled to seek assistance from a competent consumer dispute resolution body.
European Consumer Assistance
If you live in another EU country and have a dispute with Woodstock Laundry, you can contact the European Consumer Centre in your country of residence.
The European Consumer Centres Network provides free information and assistance to consumers involved in cross-border disputes with businesses established in other EU countries, Iceland or Norway.
Your local European Consumer Centre can explain your rights, assist with your complaint and provide information about available alternative dispute resolution procedures.
Find the appropriate contact details through the European Consumer Centres Network – Contact Your Local Centre.
Legal Proceedings
Disputes that cannot be resolved amicably may be brought before a court with jurisdiction under the applicable law, including the rules protecting consumers in cross-border disputes.
Nothing in these Terms limits your statutory consumer rights or your right to bring proceedings before a competent court.
15. Privacy and Personal Data
We process personal data in accordance with applicable data protection legislation.
For information about how we collect, use and protect your personal information, please read our Privacy Policy.
16. Changes to These Terms
We may update these Terms of Service to reflect changes in our business, services or applicable legislation.
The current version will be available on our website together with the date of its most recent update.
Changes to these Terms do not retroactively alter the conditions of purchase agreements already concluded, unless expressly agreed or required by applicable law.
17. Contact
If you have any questions about these Terms of Service or a purchase made through our website, please contact us.
WL Europe AB – Woodstock Laundry
Drottninggatan 35
111 51 Stockholm
Sweden
Email: info@woodstocklaundry.eu
Telephone: +46 8 760 88 11
Website: woodstocklaundry.eu
