Refund policy
Returns
We offer a 30-day return policy on eligible items. Your return must reach our warehouse within 30 days of receiving your order.
To request a return, email return@woodstocklaundry.eu with your order number. Once approved, we will provide a prepaid return label and instructions.
Returned items must be unworn, unused and in their original condition, with tags and packaging intact. Returns sent without prior approval will not be accepted.
Return Costs
A return shipping fee of $29 USD applies to returns from the United States. This amount will be deducted from your refund.
Original shipping charges are non-refundable. If a partial return reduces your order value below the free shipping threshold, the original shipping charge will also be deducted from your refund where applicable.
Import duties and customs-handling fees are non-refundable for voluntary returns. You may be eligible to reclaim import duties directly from US Customs and Border Protection, subject to applicable regulations. Any such claim is your responsibility and must be arranged independently. Woodstock Laundry does not administer customs duty refunds.
Items That Cannot Be Returned
We cannot accept returns of:
- Sale and discounted items.
- Boxer briefs.
- Personalized or custom-made products.
- Gift cards.
These exclusions apply to voluntary returns and do not affect any rights you may have if a product is defective or incorrect.
Damaged, Defective or Incorrect Items
Please inspect your order when it arrives. If an item is damaged, defective or incorrect, contact us at return@woodstocklaundry.eu as soon as possible.
Include your order number, a description of the problem and photographs where possible. We will review your claim and arrange an appropriate solution.
Woodstock Laundry covers the necessary return shipping costs for confirmed defects or errors for which we are responsible.
Exchanges and Refunds
We do not offer direct exchanges. If you would like a different size or product, please return the original item and place a new order.
Once your return has been received and inspected, we will notify you whether your refund has been approved.
Approved refunds are issued to your original payment method, less any applicable return charges. Please allow an additional 2–5 business days for your bank or payment provider to process the refund.
Items returned outside our return conditions may be refused. If this happens, we will contact you and provide 14 days to arrange their collection or return at your expense. If no arrangements are made, we may dispose of the items, subject to applicable law.
For questions about returns or refunds, contact return@woodstocklaundry.eu.
