Terms of service
Last updated: November 10, 2026
Welcome to Woodstock Laundry. These Terms of Service govern purchases made through our website, woodstocklaundry.eu, and your use of our online store.
Woodstock Laundry is operated by WL Europe AB, a company registered in Sweden. By placing an order, you agree to the terms applicable to your purchase, together with our Shipping Policy and Returns & Refund Policy.
Nothing in these Terms limits any rights or protections that cannot legally be excluded under applicable consumer protection laws.
1. Company Information
Company: WL Europe AB
Trading name: Woodstock Laundry
Company registration number: 559402-0942
VAT number: SE559402094201
Address: Drottninggatan 35, 111 51 Stockholm, Sweden
Email: info@woodstocklaundry.eu
Telephone: +46 8 760 88 11
2. Products and Availability
We make every effort to ensure that product descriptions, photographs, sizes, materials, and prices are accurate and up to date.
Colors may appear slightly different depending on your screen settings. As our products are made from textiles, minor variations in appearance or dimensions may occur within normal manufacturing tolerances.
Product availability is subject to stock levels. If an item becomes unavailable after you place an order, we will contact you and offer an appropriate solution, including a refund for any item we cannot supply.
We reserve the right to discontinue products or adjust our product range without prior notice. Changes will not affect purchases already agreed upon.
3. Prices, Taxes, and Payment
Prices for customers in the United States are displayed in US dollars (USD), unless otherwise indicated.
Orders shipped to the United States are not subject to US sales tax.
Applicable US import duties are calculated and added to your order at checkout. These duties depend on the product, its country of origin, and the customs regulations in effect when the shipment enters the United States.
A FedEx customs-handling fee of $25 USD applies to shipments to the United States. This fee is separate from shipping costs and import duties.
The total amount payable to Woodstock Laundry, including shipping charges and import duties collected by us, is displayed at checkout before you confirm your purchase.
Customs authorities may require additional documentation or information before releasing a shipment. Any additional charges arising during customs processing will be handled in accordance with the applicable shipping terms and regulations.
For further information, please refer to our Shipping Policy.
We reserve the right to change product prices at any time. Price changes do not affect orders for which a binding purchase agreement has already been concluded.
Payment methods available to you are displayed at checkout. Payments are processed through secure payment service providers.
If an obvious pricing or technical error occurs, we will contact you as soon as possible to explain the situation and resolve it in accordance with applicable law. We will not charge a higher price without your agreement.
4. Orders and Order Confirmation
When placing an order, you are responsible for providing accurate contact, billing, and delivery information.
A binding purchase agreement is formed when we send you an order confirmation by email. The confirmation contains the details of your purchase.
If you notice an error in your order confirmation, please contact us as soon as possible at info@woodstocklaundry.eu.
We may cancel an accepted order only where there is a legitimate basis under applicable law, including circumstances involving fraud, an obvious pricing error, or an inability to fulfill the order.
If we cannot fulfill an order and payment has already been collected, we will arrange an appropriate refund.
5. Shipping and Delivery
Orders to the United States are shipped from our warehouse in Stockholm, Sweden.
We aim to dispatch orders within 24 hours on business days, Monday through Friday. Orders placed during weekends or public holidays are normally processed on the next business day.
All US orders are shipped using FedEx International Shipping. Standard shipping costs $12.50 USD per order.
Delivery typically takes 3–5 business days after dispatch, depending on the destination and customs processing.
Delivery times are estimates and may be affected by customs procedures, transportation delays, public holidays, or other circumstances outside our reasonable control.
Once your order has been dispatched, you will receive a shipping confirmation email with tracking information.
If we cannot ship your order within the timeframe communicated to you, we will notify you and provide the options required by applicable law, including the opportunity to agree to a revised shipping date or cancel the affected order for a refund.
Where no shipping timeframe is specified, we will comply with applicable US requirements concerning shipment within 30 days or notification of delays and refunds.
For complete information about delivery, import duties, customs fees, and tracking, please refer to our Shipping Policy.
6. Delivery Responsibilities and Uncollected Packages
You are responsible for providing a complete and accurate delivery address and contact information.
Once your order has been dispatched, you will receive shipping confirmation and FedEx tracking information by email.
Please monitor your shipment and ensure that you can receive the package or collect it from a designated pickup location within the period specified by FedEx.
If you have not received tracking information or delivery notifications, please check your spam folder and contact us promptly so we can assist you.
If a package cannot be delivered because of incorrect or incomplete delivery information, unsuccessful delivery attempts, refusal of delivery, or failure to collect it, additional costs may arise.
If a shipment is refused, cannot be delivered, or is returned to us because it was not collected or the delivery address was incorrect, a minimum fee of $50 USD may be deducted from any refund to cover costs associated with the returned shipment.
If the actual costs of return shipping, customs charges, and handling exceed $50 USD, we may deduct the documented costs incurred instead, to the extent permitted by applicable law.
Any refund or additional charge will take account of the circumstances of the delivery, the applicable shipping terms, and any mandatory customer rights.
We remain responsible for delivery obligations imposed on us by applicable law.
7. Returns and Refunds
We offer a voluntary 30-day return policy for eligible products, subject to the conditions described in our Returns & Refund Policy.
To request a return, please follow the instructions provided in our Returns & Refund Policy.
Returned products must satisfy the applicable return conditions. Items should be returned unused, unworn, and in their original condition, with tags and packaging where applicable.
Certain products may be excluded from voluntary returns for hygiene or other reasons. Any exclusions are explained in our Returns & Refund Policy.
Return shipping costs may be payable by the customer, as specified in the applicable return instructions.
Where a return is approved, we will issue the applicable refund to the original payment method unless another arrangement is agreed upon.
Shipping charges and other nonrefundable costs will be handled according to our published return conditions and applicable law.
For complete return instructions, eligibility conditions, charges, and refund procedures, please read our Returns & Refund Policy.
8. Defective, Damaged, or Incorrect Products
We take care to ensure that our products meet the descriptions and quality standards presented on our website.
If you receive a defective, damaged, or incorrect product, please contact us at return@woodstocklaundry.eu.
Please provide your order number, a description of the problem, and photographs where possible.
We will review your request and arrange an appropriate solution in accordance with applicable law and our obligations as the seller.
Depending on the circumstances, this may include a replacement, refund, or other appropriate remedy.
Where a product is defective or incorrect due to an error for which we are responsible, we will cover reasonable return shipping costs associated with resolving the issue.
Nothing in our voluntary return policy limits rights or remedies available under applicable consumer protection laws.
9. Refund Processing
Approved refunds are normally issued to the original payment method used for the purchase.
For accepted voluntary returns, refunds are processed after we receive and inspect the returned products.
Where a refund is required because an order cannot be shipped or fulfilled, we will process it within the timeframe required by applicable law.
Depending on your bank or payment provider, additional processing time may be required before the refunded amount appears in your account.
10. Intellectual Property
The content of our website, including photographs, product descriptions, text, graphics, designs, and logos, belongs to Woodstock Laundry, WL Europe AB, or the respective rights holders and is protected by applicable intellectual property laws.
You may use our website for personal, noncommercial purposes.
Reproduction, distribution, or commercial use of our content without permission is prohibited, except where permitted by law.
11. Acceptable Use of Our Website
You agree to use our website lawfully and in a manner that does not interfere with its security or operation.
You must not:
- Use the website for fraudulent or unlawful purposes.
- Attempt to gain unauthorized access to our systems or customer information.
- Introduce malicious software or interfere with website security.
- Misuse our website or services in ways that infringe the rights of others.
We may take reasonable measures to prevent misuse, including restricting access where necessary and permitted by law.
12. Third-Party Services and Links
Our website uses third-party services for payments, shipping, analytics, and other functions.
We may also provide links to external websites for your convenience.
External websites are operated by their respective providers and may have their own terms and privacy policies.
Nothing in this section limits our legal responsibilities for services or obligations that form part of your purchase agreement with Woodstock Laundry.
13. Liability
We are responsible for fulfilling our contractual obligations in accordance with applicable law.
We take reasonable measures to maintain the availability, security, and accuracy of our website. However, occasional interruptions or technical issues may occur.
To the extent permitted by applicable law, we are not responsible for losses caused by circumstances outside our reasonable control or for which we are not legally responsible.
We are not liable for indirect, incidental, or consequential losses arising from use of the website, except where such liability cannot legally be excluded or where the loss results from conduct for which applicable law requires us to be responsible.
Nothing in these Terms excludes or limits liability that cannot legally be excluded or restricted, including applicable statutory consumer protections.
14. Governing Law and Dispute Resolution
These Terms are governed by the laws of Sweden, without prejudice to any mandatory consumer protections that apply under the laws of the customer's jurisdiction.
If a dispute arises concerning a purchase, we encourage you to contact us first so we can attempt to resolve the matter.
Customers in the United States may also have rights under applicable federal and state consumer protection laws.
Any dispute that cannot be resolved directly may be referred to a court of competent jurisdiction in accordance with applicable law.
Nothing in these Terms deprives consumers of legal protections or remedies that cannot be waived under applicable law.
15. Privacy and Personal Information
We process personal information in accordance with applicable privacy and data protection laws.
For information about how we collect, use, and protect personal information, please read our Privacy Policy.
16. Changes to These Terms
We may update these Terms of Service to reflect changes in our business, services, or applicable legislation.
The current version will be available on our website together with the date of its most recent update.
Changes to these Terms do not retroactively alter the conditions of purchase agreements already concluded, unless expressly agreed or required by applicable law.
17. Contact
If you have questions about these Terms of Service or a purchase made through our website, please contact us.
WL Europe AB – Woodstock Laundry
Drottninggatan 35
111 51 Stockholm
Sweden
Email: info@woodstocklaundry.eu
Returns: return@woodstocklaundry.eu
Telephone: +46 8 760 88 11
Website: woodstocklaundry.eu
