Shipping policy

All orders are shipped from our warehouse in Stockholm, Sweden. We aim to dispatch orders within 24 hours, Monday to Friday. Orders placed during weekends or public holidays are dispatched on the next working day.

Shipping Costs and Delivery

We offer delivery throughout the European Union, with shipping rates and delivery options depending on your destination.

  • Free Shipping: Available on orders over €89, or the applicable threshold in your local currency.
  • Shipping Cost: Varies by destination and delivery method. The exact cost is displayed at checkout.
  • Delivery Time: Typically 2–7 business days, depending on your destination.
  • Shipping Providers: DHL, DSV or FedEx, with home delivery or service point collection depending on availability. Options are displayed at checkout.

How Can I Track My Order?

Once your order has been dispatched, you will receive a shipping confirmation email with a tracking link.

It is your responsibility to monitor your shipment and ensure that you are available to receive it or collect it from the designated service point within the specified collection period.

If you do not receive tracking information or delivery notifications, please check your spam folder and contact us promptly so we can assist you.

How Long Does Delivery Take?

Most orders within the EU arrive within 2–7 business days after dispatch. Delivery times vary by destination and shipping method. During public holidays and busy shopping periods, deliveries may take slightly longer.

Which Countries Do You Ship To?

We ship throughout the European Union. Available shipping methods and rates are displayed at checkout based on your delivery address.

Customs and VAT

All prices include the applicable local VAT. No customs duties apply to orders delivered within the European Union.

The total order amount, including any shipping charges, is displayed at checkout before payment.

Delivery Address

Please ensure your delivery address and contact details are correct when placing your order. If you notice an error, contact us as soon as possible. We will do our best to update the address before dispatch.

Once an order has been shipped, address changes may not be possible. Additional costs resulting from an incorrect or incomplete address may be charged to the customer.

Failed Delivery Attempts

If you select home delivery, please ensure someone is available to receive your parcel.

FedEx may attempt delivery again before returning the parcel to us. DHL may make another delivery attempt or redirect the parcel to a nearby service point. DSV delivers exclusively to service points.

For service point deliveries, parcels must be collected within the period specified by the carrier.

If you are unavailable for home delivery or fail to collect your parcel from a service point, and the shipment is returned to us, it will be treated as an uncollected delivery. The charges outlined under Uncollected Deliveries will apply.

Lost or Damaged Parcels

If your parcel arrives damaged, is missing items or appears to be lost in transit, please contact us as soon as possible with your order number and relevant details.

For damaged deliveries, please retain the packaging and provide photographs where possible.

We will investigate the issue with the shipping provider and arrange an appropriate solution in accordance with your consumer rights.

Uncollected Deliveries

If a parcel is not collected or cannot be delivered because the recipient is unavailable, and is subsequently returned to us, we may charge €30, or the equivalent in your local currency, excluding VAT, to cover the costs associated with the uncollected shipment.